aaqq Terms & Conditions

1. Introduction & Applicability

Aaqq (hereinafter referred to as the "Platform" or "we") is an online gaming and betting service provider that offers digital gaming services to users in Bangladesh and select other countries. These Terms and Conditions (hereinafter "Terms") govern the use of the aaqq website and all associated services.

By registering on aaqq, logging in, or participating in any game, you confirm that you have fully read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

These terms and conditions govern aaqq's Privacy Policy and Responsible Gaming Policyshould be read in conjunction with. Together, these documents govern your relationship with aaqq.

• These terms and conditions are drawn up in Bengali, and the Bengali version shall always be considered the authoritative version.
• Aaqq reserves the right to modify these Terms at any time.
• Users will be notified of significant changes via email or in-app notice.
• Continued use of the service after any changes have been made will be considered acceptance of the updated terms.

2. Eligibility & Account Registration

To open an account and use our services at aaqq, you must meet the following eligibility requirements:

Registration Process

3. Account Security & Responsibility

Keeping your aaqq account secure is your responsibility. We encourage you to follow the security practices below:

• Never share your login credentials (username and password) with anyone.
• Log out after every session — especially on shared or public devices.
• If you notice any suspicious activity on your account, please notify our support team immediately.
• Enable Two-Factor Authentication (2FA) — it adds an extra layer of security to your account.
• You are solely responsible for all activity carried out through your account.
• Change your password regularly — at least once every 3 months.

4. Deposit & Withdrawal Policy

All financial transaction rules on aaqq are clearly outlined below.

Important Payment Notes

• All deposits are calculated in Bangladeshi Taka (BDT).
• Withdrawal requests are typically processed within 1–4 hours on business days.
• Deposits or withdrawals using third-party payment accounts are not permitted.
• Aaqq reserves the right to suspend or cancel transactions in cases of suspicious payment activity.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• Deposits are refunded only in cases of technical error.

5. Bonus & Promotion Terms

Aaqq offers a range of bonuses and promotional offers. The following terms apply when you claim these benefits.

General Bonus Terms

• Each bonus offer must be used within its specified validity period.
• Bonuses cannot be combined with multiple promotions unless explicitly stated.
• Withdrawals from the bonus balance are not permitted until the wagering requirements have been met.
• Aaqq reserves the right to modify or cancel any bonus offer at its discretion.
• If bonus abuse is found, the account and any associated winnings may be voided.
• Separate wagering requirements apply to winnings earned from free spins.

6. Gaming Rules & Payouts

All games on aaqq operate using internationally certified Random Number Generator (RNG) technology. Every game outcome is entirely independent and not influenced by previous results.

Game Categories

• Slot Games: 300+ slots including Neon Staxx, Great Rhino Megaways, and Santa Millions. Each slot has its own specified RTP — typically ranging from 95% to 97%.
• Table Games: Oasis Poker, Blackjack, Roulette, and other classic table games.
• Live Casino: Play via live streaming with real dealers. Rules are displayed inside the live room.
• Sports Betting: Bet on NBA, cricket, football, and more. Early Cash Out is available.

Payouts & Disputes

• If a game result is voided due to a technical error, the stake is refunded in full.
• Bets lost due to disconnection are generally non-refundable, though game history will be reviewed.
• If a match is abandoned in Sports Betting, your stake is refunded in full.
• Maximum win limits vary by game and are listed on each game's information page.

7. Prohibited Activities

The following activities are strictly prohibited on aaqq. Violating these rules may result in permanent account closure and forfeiture of all balances:

8. Account Suspension & Termination

Aaqq reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any clause in these Terms & Conditions.
• If you register with false information or fail KYC verification.
• If evidence of bonus abuse or fraudulent activity is found.
• If evidence of operating multiple accounts is found.
• If there is suspicion of financial irregularity or money laundering.
• At the user's own request (self-exclusion).

To appeal an account termination Contact Our Support Contact us.

9. Responsible Gaming Policy

Aaqq places responsible gaming at the very top of its priorities. We believe gaming is a form of entertainment — not a means of solving financial problems.

• Aaqq offers the ability to set deposit, loss, and session limits.
• You can self-exclude for a specified period.
• Your account history is always accessible so you can review your gaming habits at any time.
• If you're concerned about problem gaming, reach out to the aaqq support team.

For more details, please visit our Responsible Gaming Page View.

10. Dispute Resolution Process

If you have a dispute or complaint, please follow the steps below to resolve it:

1. Step 1 — Contact Support: Submit a complaint via live chat or email ([email protected]). An initial response is typically provided within 24 hours.
2. Step Two — Management Review: If you are unsatisfied with the support team's resolution, you may request a managerial review.
3. Step 3 — Final Decision: aaqq's compliance team will independently review the matter and issue a final decision within 15 business days.

Aaqq's decision is final and binding on all parties. However, either party may seek assistance from an independent dispute resolution body.

11. Privacy & Data Protection

Aaqq takes the protection of your personal data very seriously. Key principles of our data management:

• Your personal information is never sold to third parties.
• All data is secured with SSL 256-bit encryption.
• KYC documents are used solely for identity verification purposes.
• You may request deletion of your data at any time.
• Your explicit consent will be obtained before your data is used for advertising purposes.

For more details, visit our Privacy Policy Read.

12. Terms Modification Policy

Aaqq reserves the right to modify these Terms & Conditions at any time. The update process is as follows:

• For significant changes, at least 7 days' notice will be sent to your registered email address.
• Minor changes may take effect immediately.
• Continued use of the service after any changes will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you have the option to close your account.

The date of each revision is published at the top of this page as the "Last Updated" date. To request a previous version, contact us at [email protected].