Your privacy is our top priority at aaqq. This policy explains what data we collect, how we use it, and how we keep it secure. We are fully transparent about everything we do with your information.
aaqq believes your personal data belongs to you. We collect only what is strictly necessary to provide our services.
Aaqq (referred to as "we" or "the Platform") is an online gaming and betting service provider. This Privacy Policy explains what information we collect when you use the aaqq.pro website, how that information is used, and the measures we take to keep your data safe.
By creating an account or using aaqq's services, you agree to this Privacy Policy. We strongly encourage you to read it in full — it's there to protect your information.
This Privacy Policy is effective alongside our Terms & Conditions and Responsible Gaming policy. If you have any questions, please contact us at [email protected].
Aaqq collects only the information necessary to deliver quality services, maintain security, and meet legal obligations. Full details are outlined below.
| Data type | Example | Why it's needed | Mandatory? |
|---|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Age verification & KYC | Yes |
| Contact Information | Mobile number, email address | Account Communications & OTP | Yes |
| Financial Information | BKash/Nagad number, transaction history | Payment processing | Yes |
| Address Information | District, division, postal code | KYC Verification | Optional |
| Identity Documents | Photos of NID, Passport, or Driving License | Withdrawal KYC | Applicable on Withdrawals |
aaqq never stores your full payment card number or bank account password. This information is handled directly through our payment processors.
The information we collect is used for the purposes outlined below. The legal basis for each purpose is clearly stated.
For registration, login, password reset, and account security.
For processing deposits, withdrawals, and transaction verification, as well as fraud prevention.
We may need to access your information in order to answer your questions and resolve any issues.
To prevent unauthorized access, fraud, and account compromise.
Aggregate usage patterns are analyzed to help improve aaqq's services.
To send you relevant offers based on your preferences and play style (subject to your consent).
Important: aaqq never sells your personal information to third parties for advertising purposes, nor do we send you marketing messages without your consent.
Aaqq never sells your data. However, it may be shared with specific third parties in the limited circumstances below:
Only the minimum information required to process Bkash, Nagad, Rocket, and USDT transactions is shared. These providers operate under their own privacy policies.
Game providers such as Hacksaw Gaming, Pragmatic Play, and Evolution Gaming receive only the minimal session data needed to run their games. No personal identification details are shared.
We may be required to disclose information pursuant to a court order or a lawful request from law enforcement authorities. Where possible, we will notify you of any such disclosure.
Certain documents may be shared with an approved KYC provider for identity verification purposes — exclusively through fully encrypted channels.
Minimal tracking data is shared with fraud detection systems to keep your account secure.
aaqq has data protection agreements in place with all third parties listed above. They are not permitted to use your information for their own purposes.
Cookies are small data files stored in your browser. aaqq uses the following types of cookies:
Essential for site operation. Cannot be disabled.
Helps remember your settings.
Helps improve overall site performance.
For relevant offers and advertisements.
You can also delete or disable cookies through your browser settings. Please note that disabling essential cookies may prevent the site from functioning properly.
Aaqq uses advanced technology to keep your data secure. Our security framework is outlined below.
Please keep in mind, however, that no system on the internet is 100% impenetrable. Your vigilance matters too — use a strong password, never share your login details, and report anything suspicious to us.
Aaqq believes you should have full control over your own data. You have the following rights:
You have the right to know what information we hold about you. Upon request, the complete details will be provided within 30 days.
You have the right to correct any inaccurate information in your account. This can be done via your Profile Settings or by contacting Support.
After account closure, you may request deletion of your personal data (except where retention is required by law).
You may request an export of the information we hold about you in a portable format (CSV or JSON).
You can request that we limit how we use your data for specific purposes — for example, opting out of marketing messages.
You have the right to object to any use of your data — particularly for marketing and profiling purposes.
To exercise these rights, email us at [email protected]. We will respond within 30 days. In some cases, requests will be processed after identity verification.
Aaqq is strictly not intended for anyone under 18. We do not knowingly collect or process data from minors.
If you suspect a minor you know is using aaqq, please notify us immediately.
Aaqq sometimes uses third-party services, such as game providers or payment gateways. These services operate under their own privacy policies, for which aaqq is not responsible.
Aaqq does not retain your data longer than necessary. Retention periods for different types of data are shown below:
| Data type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of account activity | For service delivery |
| Transaction history | 5 years after account closure | Legal & Financial Obligations |
| KYC documents | 5 years after account closure | Anti-Money Laundering regulations |
| Gaming Activity Log | 1 year | Dispute resolution & security |
| Support Chat | 2 years | Service quality improvement |
| Analytics Data | 6 Months (Anonymized) | Platform Development |
| Marketing information | Until consent is withdrawn | Based on your preferences |
Due to legal obligations, certain data must be retained for a specified period, even after a deletion request. We will inform you clearly whenever this is the case.
Aaqq reserves the right to update this Privacy Policy. In the event of any changes:
To request a previous version, email [email protected].
For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team:
When requesting data deletion, export, or correction, please include the mobile number registered to your account — this helps us resolve your request faster.
Six reasons why our approach to privacy can be trusted
Aaqq never sells your personal information to third parties. Our business model is built entirely around your gaming experience — not your data.
Your identity is never linked to aaqq's statistical analysis. All data is anonymized before any analytics are performed.
You can update your marketing preferences at any time from your profile settings. Cookie preferences, notifications, and communications are all in your hands.
An independent third party audits aaqq's security infrastructure annually. Any vulnerabilities identified are addressed immediately.
Our Privacy Policy is written in plain language — no complex legal jargon. You can easily understand exactly what we do and don't do with your data.
No promotional messages are sent without your consent. You can opt out of any communication with a single click — no complicated process required.
Frequently asked questions
SSL-secured, never sold to third parties, fully transparent — your privacy is always protected at aaqq.